Advantage IT Support

Type the 6-digit code your technician gave you.

No code? Call Advantage IT at (719) 375-2111. We never start a session you did not ask for.

You are connecting with at Advantage IT.

will see your screen and can use your mouse and keyboard while the session is open. You can end it at any time by closing the Advantage IT Support window.

Download the Advantage IT Support program and open it.

Download

1. Open the file you just downloaded (ADV-Support).
2. If Windows asks whether to run it, check that it says Advantage IT LLC, then choose Run.
3. When the window says you are connected, can join.
4. To end the session, click End session in the Advantage IT Support window.

1. Open the downloaded file, then open Advantage IT Support. If your Mac asks whether you are sure, click Open.
2. Only if it asks: type the 6-digit code from this page or the email.
3. Your Mac asks to let RustDesk record your screen. Click Open System Settings, turn on RustDesk under Screen and System Audio Recording, then click Quit and Reopen.
4. Your Mac asks to let RustDesk control your computer. Click Open System Settings and turn on RustDesk under Accessibility.
5. If your Mac asks for a password to change these settings, type the password you use to log in to this Mac. If it asks for an administrator's name, call your technician: they can still see your screen without it.
6. When you are done, click End session in the Advantage IT Support window.

The download works for 15 minutes. If it stops working, ask your technician to send a new link.